Northern Lights Village Pyhä - Pelkosenniemi

Masica

Vi besökte resturangen för att äta buffé. Tyvärr blev det en besvikelse. Platsen marknadsförs internationellt, men mattätterna hade inga skyltar på olika språk ( ss. engelska samt de inhemska språken), vad de innehöll eller om de ex. passade för olika dieter (ss. laktosfri, glutenfri, vegan mm.) . De karelska pirågerna var kalla och inget äggsmör serverades till. Osten var torr i kanterna och buffébordet oputsat. Plättarna var kalla. Man får hoppas att stämmet klarar sig. Det behövs ett samband mellan marknadsföring och utförande av tjänsterna och utbildning av personalen hur maten ska skötas.

Natanya S.

My adult daughter and I just returned from a 4 day trip to this hotel. We absolutely loved it. We were lucky because the weather was stunning and varied- we had snow but had 2 beautiful sunny days. The glass igloos were gorgeous, just like the pictures! We were picked up by a helpful bus driver and taken to reception. We paid the full amount which included having the bags delivered and collected to your room, so you don’t have to sled it yourselves. They do warn you that you have 15 minutes of hot water, and then you need to give the geyser 30 minutes to recover. The water does not get hotter than 38 degrees, which is fine although we like scalding hot showers 🙂 We both found the food good- varied choice and always fresh and hot! There was sometimes a queue with some bigger groups, but meals are served over 4-5 hours so you have time! Marco always served us drinks and was very helpful and friendly. We did husky sledding, a northern nights hunting trip, the reindeer express( I can’t remember the gentleman’s name but he was a local Finnish man and great with the reindeer!) we also did the sauna and jacuzzi which was magical! You book for an hour, but I suggest booking for 2 if you really want to languish and relax.

It is an expensive holiday, but having travelled extensively, we thought it was worth it for the amazing experiences. We will recommend it and will be back!

James M.

The staff are absolutely amazing. The guides are very friendly and knowledgeable. We had the best guide for our romantic sleigh ride dinner. We managed to see the lights using the fab app the hotel gets you to download The app for the room is fantastic - even has a key in case yours does not work. |Holiday of a lifetime made even more special by all the staff at the resort. Even if they did run out of draft lager!! The buffet was very nice and always replenished. We never had to queue once for the food. The excursions were on time and a lot of fun. Never any pressure to purchase gifts. The rooms were fantastic, we even had a sauna in the cabin.

Janelle M.

Our stay at Northern Lights Village was incredible. The cabin was cozy, comfortable, and had everything we needed. We especially enjoyed the sauna and looked forward to using it every day. The activities were well-planned and a lot of fun.||Oscar and George were fantastic—always ready to share their knowledge about Finland and Pyhä, which added a special touch to our trip. The New Year’s Eve fireworks were stunning, but nothing compared to the magical northern lights we saw from our glass-roofed cabin.||Marcos welcomed us warmly at every meal, making us feel so at home. A huge thank you to the team at Northern Lights Village for an amazing and unforgettable experience!

Lorena I.

We paid just over €3,000 for 3 nights. Dinner was cold on all days. Information regarding bookings and other details was missing. We had to carry our suitcases through the snow to the igloo ourselves, which is frankly ridiculous given the price. The photos were supposedly included, which is why I left my camera in the room, but now we are being asked to pay for them.

We booked the Couple Package. On the first day, there were no activities, and on the last day, over 10 hours of activities were crammed into a single day, even though the website specifically advertises time for intimacy between activities. For both the sauna and the hot tub, you only get an hour. Within that time, you need to walk there, get changed, shower, heat up the sauna, and uncover the hot tub yourself. Half of the time is already gone by then. If you go over the time limit, you’re fined €100.

The resort looks beautiful on social media, but the reality does not match the image.

To be fair, we want to mention that our guides were always very friendly and were the only positive aspect of the resort.

V H.

極光玻璃屋很棒的半邊透明玻璃屋頂，可惜的是那天雪很厚，無法看到晴朗的天空。屋內設施很低調純樸，我很喜歡這樣的氛圍感。還有裝飾的火爐，按下開關也有暖氣吹出。床的軟硬度適中，餐點多樣化很豐富也很好吃。真的沒有甚麼好挑剔的。有機會還會再來訪的！

Cara S.

Our cabin was stunning and we did see northern lights from our bed which was magic.

Most of the activities are well run and enjoyable. We had an amazing time having a private dinner and northern lights hunting with Guide Dan. We loved the cross country skiing. The reindeer farm experience was so fun and interesting. The snowshoeing experience was very underwhelming and our guide seemed to get lost even though we were within walking distance of the hotel.

The buffet food included wasn’t very good I’d rate it a 4/10.

Overall the price of the hotel is too expensive for what it is offering. For the price I expected a luxury experience but it felt a bit like an organised glamping experience. An example of this is when we arrived we expected a welcome drink and to be welcomed but instead our transfer dropped us outside reception, told us to stand in line to wait to be checked in and then reception pointed us in the direction of our room and didn’t help us with the bags. The big buses of tourists arriving made it feel like a low cost camping experience. The food was uninspiring and the reception team overall seemed inexperienced and don’t understand the basics of customer service. The only helpful reception staff member that was was Barbra. The standout part of this hotel are the rooms are beautiful and some of the experiences are magic.

Improvement required to achieve a higher score:
- Lower the price to match the experience being offered - genuinely I would recommend it should be a third of the cost.
- Have a more helpful and trained team of reception staff
- Improve the buffet food!
- Snow shoeing experience should be much cheaper
- Would be nice to have more local people/Finnish people working in the hotel to make it feel more authentic

Personally I would not recommend this hotel and I would try and find a similar experience with a different company.

jacob P.

I could not fault this place. The guides were all amazing, everyone is super helpful!

The food is great! I booked the romantic package and it DID Not disappoint! It was incredible from start to finish, great pacing of activities and down time.

The private 3 course dinner in the forest was incredible.

If your hesitant. Just book it. You won’t regret it.